Writing professional e-mails

The difference between a good and bad poet is, apparently, that the good poet knows when he has written a bad poem.

I tend to think that I am not too hierarchical or snobbish. However, when I see certain mails, I get a feeling that the person may not even know that the tone and language of the mail conveys a message other than what the writer intends. For such people, this is a good place to start; via John  Hawks.

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